Getting around the Museum

The Australian Museum provides access to all areas of the Museum for people in wheelchairs and mobility scooters. There are ramps throughout the exhibitions and two lifts to take you between all floors. All doors are automatic.

Please refer to the Australian Museum map for details of key features such as accessible areas and stairs.

  • Guide Dogs and Companion Dogs

    The Australian Museum welcomes guide dogs and companion dogs. A water bowl is kept at Admissions desk.

  • Toilets

    Wheelchair accessible toilets are located on all public gallery floors including Ground, Lower Ground near Claoking, Level 1 and Level 2.

    A wheelchair accessible toilet is also located on Level 4 by No. 1 William.

    The AM has a Changing Places adult change table located on level 2. Please request the access to this facility from any AM staff, security or from the admission desk.

  • Baby change rooms

    Baby change rooms are available on Lower Ground near Cloaking, and in the Level 2 Parents Room.

  • Food and dining

    There are two accessible areas to eat in the Museum:

    • No. 1 William is located on Level 4 and is accessible by lift
    • The Billabong Waterhole café is located on Level 2.
  • Quiet times

    The Museum opens at 10am which is generally when the Museum is at its quietest. School term is quieter unless there are a lot of school students booked in.

    School holidays and rainy days can be very busy.

    The AM also runs a series of Early Birds Access Mornings to provide a reduced-sensory, relaxed and supportive environment for visitors on the autism spectrum or those who have other access requirements. Visitors, together with their family and friends, can explore the AM before it opens to the general public at their own pace and without all the noise, crowds and other high sensory aspects of visiting a museum.

    View our What's on calendar for program and exhibition details.

Accessible services

We offer a range of accessible services including wheelchairs, hearing loops and free access to carers holding a Companion Card.

  • Companion cards

    General Admission and major exhibition entry is free to those who hold a Companion Card and are assisting as a carer. Further discount will apply when presenting a Centrelink Healthcare Card or Pension Card. See our Admissions page for further details.

  • Wheelchairs

    A wheelchair may be available for use during your visit. Please ask at the Admission Desk on arrival at the Museum.

  • Hearing loops

    Hearing loops are installed at the Australian Museum.

    Please call 9320 6000 should you require any assistance with accessing any of these services.

  • AM Visual Story

    The AM Visual Story is a guide for visitors on the autism spectrum and those with sensory sensitivities to prepare for their visit.

Access programs

The AM offers a variety of specially designed programs and resources for visitors with access needs and their families including tactile and sensory tours, daily orientation tours and audio description tours.

  • Tactile and sensory tours

    Tactile and sensory tours are currently unavailable due to COVID Safety requirements.

  • Audio description tours

    Audio description tours will be relaunched and available for visitors via their own mobile devices through the online audio guides. Currently, audio description tours are only available for Dinosaurs exhibition and the Westpac Long Gallery 200 Treasures of the Australian Museum.

  • Program access

    If you would like to discuss making one of our upcoming programs more accessible to you, please call 02 9320 6222.

Hidden Disability Sunflower Lanyard Scheme

Hidden Disabilities Sunflower Scheme

The Australian Museum proudly supports the Hidden Disability Sunflower Lanyard Scheme. People who have a hidden disability can choose to wear a Sunflower lanyard, which discreetly indicates to staff and others that they may need additional time, support or understanding. Hidden disabilities may include autism, epilepsy, anxiety, PTSD or any disability that is not visible.

This provides a consistent icon that is recognisable between locations, including travelling through the airport, on public transport, attending sport, or going to the museum.

For a lanyard, please ask one of our friendly staff at the front desk.